What is this FAQ About?

This set of Frequently Asked Questions (FAQ) is intended to provide the overview necessary to use I-Land's User Directory.

1. Is I-Land's User Directory open to the public?
2. I've never visited the User Directory.  Why do I have a listing?
3. Does I-Land proofread or otherwise verify User Directory entries for accuracy?
4. What are the guidelines for use of the User Directory?
5. Each member of my family wants a listing.  Is that possible?
6. Can I access the User Directory while traveling?
7. Can I use this User Directory to obtain a list of usernames for an email marketing campaig of any type?
8. Who do I contact about problems with the User Directory?
9. I want to suggest other questions for this FAQ.  Who do I tell?



1.  Is I-Land's User Directory open to the public?

The I-Land User Directory is available only to I-Land subscribers who are dialed in to I-Land's network.  While previous versions of the User Directory were accessible from anywhere on the Internet, we have made this change so that the User Directory will be less likely to be used by spammers as an address list.

2. I've never visited the User Directory.  Why do I have a listing?

Our previous User Directory had many listings.  A listing may be tied to your email address for one of three reasons.  1)  when you signed up, we asked if you'd like to be listed, and you said "yes"; 2)  you visited the previous User Directory page and requested a listing; or 3)  before signing up with I-Land, your email address may have been used by another subscriber, who had a listing that was inadvertently left on our system.

3. Does I-Land proofread or otherwise verify User Directory entries for accuracy?

The answer is "no"...basically.  If you've found an error on your site, simply edit your directory entry. But users are expected to provide accurate information.  If intentionally inaccurate or misleading info is brought to our attention, we will respond, and such inaccurate info could result in the termination of a user's service.  

4. What are the guidelines for use of the User Directory?

All terms of the Acceptable Use Policy apply to use of the User Directory.  Since this directory is meant for the general use of the entire I-Land community, I-Land reserves the right to remove or refuse to post any information that it deems to be offensive or otherwise inappropriate.  Posting of such material may result in termination of a user's service.

5. Each member of my family wants a listing.  Is that possible?

You are allowed up to three listings per email address.  So with a standard dialup account, you may create a listing for yourself and two other family members (or co-workers, if you have a business account).  Additional entries in the User Directory would be possible only by obtaining additional email accounts.

6. Can I access the User Directory while traveling?

Only users connected directly to I-Land's network may access the User Directory.  If you are on the road and need access to the User Directory, you will only be able to do so by dialing into one of I-Land's local access numbers.  This may require a long distance call.

7. Can I use this User Directory to obtain a list of user names for an email marketing campaign of any type?

I-Land provides this list for the personal use of our customers.  Any use of the list to attempt an unsolicited commercial contact of any type with a listed customer is not allowed.  Any misuse of this service in this manner will result in termination of a customer's service.  We may also seek other remedies as provided by law.

8. Who do I contact about problems with the User Directory? 

If you experience any problems with the User Directory or have questions about its use, please contact "support@iland.net".  They will answer your question if possible, or forward any apparent  problems to the appropriate technical staff.  

If you have suggestions for this FAQ, please put them in an email to  support@iland.net.    We appreciate your comments and assistance!