Report
Date |
Reported
Time |
Problem
Description |
Resolved
Date |
Resolved
Time |
| 08-12-08 |
01:00pm |
Personal homepages are unavailable for the current time as we are moving all web related Items to a new server setup. Once this is done, access to personal homepages will return. |
|
|
| 08-08-08 |
05:00pm |
I-Land is currently having problems with authentication of its email servers. The servers are not able to authenticate users to send or receive email. All user services are now restored. |
08-09-08
|
06:00pm |
| 07-29-08 |
10:00am |
I-Land is currently doing system upgrades to the Accelerated Dial-up System. During this time, only standard dial-up will be accessible. This is now updated. There is a new client that can be downloaded at http://www.iland.net/services/access_accelerated.php3 |
07-29-08
|
04:30pm |
| 07-26-08 |
06:00pm |
I-Land is currently experiencing problems with our one of our connections out to the internet. We are currently working with our provider to get this connection up and working. During this time, websites will be intermittently available. Our connection out through AT&T is now up and working completely. All traffic is flowing correctly. |
07-26-08
|
11:30pm |
| 07-21-08 |
11:45am |
At this time I-Land is experiencing power problems at our Lamonte
location. Utility crews are working to correct this problem. -------- The power has been restored and all services are now operational again. |
07-21-08
|
01:15pm |
| 06-18-08 |
04:00pm |
Users were experiencing issues with Embarq DSL connections. This was a result of errors with all 4 T1's through Embarq. The NOC has worked with Embarq and after a change on Embarq's configuration the issue has been resolved. |
06-22-08
|
05:30pm |
| 05-16-08 |
04:45pm |
I-land's website was unavailable for several hours as a result of a DNS mistake. This has been resolved at this time, however it may take a while for this correction to filter out to the rest of the internet. |
05-16-08
|
06:45pm |
| 03-16-08 |
11:00am |
Users are currently experiencing problems accessing I-Land's webmail and sending email from outside of I-Lands network. This appears to be a routing problem out on the Internet it self. We are working with upstream providers to resolve this problem..... The upstream providers have corrected the routing errors that created this problem. |
03-17-08
|
09:45am |
| 03-09-08 |
05:00am |
Problems with webmail have been reported. These problems include authentication errors along with problems sending and receiving email. The NOC is currently looking into the situation. Email in general may be affected and slowness in sending/receiving email may be noticed. This has now been resolved |
03-09-08
|
12:30pm |
| 02-29-08 |
09:00pm |
One of I-Land's authentication servers has crashed. We are working to resolve the problem. This server has been rebuilt. All services are now once again available for all users. |
03-01-08
|
01:00am |
| 02-17-08 |
12:00am |
All 4 T1s connecting Lamonte to Sedalia have gone down. This is a result of a router crash. Iland's NOC is currently in the process of building a replacement router.
The router has been replaced and all connections are testing fine. |
02-17-08
|
06:45am |
| 02-01-08 |
08:01am |
One of the webhosting servers had severe issues this morning causing data to have to be manually updated for several of the websites on the server. During this time, some of the sites and sites' mail on the server would have been affected. |
02-01-08
|
11:01am |
| 01-29-08 |
06:01am |
At approximately 6AM, the I-Land network suffered a DOS attack on multiple servers. This caused issues with mail and surfing I-Land webpages. This has been resolved. |
01-29-08
|
07:01am |
| 01-22-08 |
07:45am |
Embarq DSL is currently down. We are currently working with Cisco to resolve a Router problem. This problem has been resolved. |
01-22-08
|
12:00pm |
| 01-12-08 |
12:00pm |
An equipment failure within I-Land's network has caused a number of I-Land's services to be slower than usual to access or be down completely. We are also experiencing a higher-than-normal amount of email usage at this time which is causing all I-Land customers to experience slowness when sending & receiving email. Our Network Operations is working to get these situations resolved as quickly as possible.
|
01-13-08
|
08:00am |
| 12-08-07 |
07:45pm |
One of I-Land's wireless access points on Sedalia's western-most water tower went down. For safety reasons, our Network Operations Center had to wait until the following morning to climb the tower and work on the problematic device. |
12-09-07
|
07:00am |
| 12-08-07 |
08:00am |
Issues with connections from I-Land and connections to I-Land services are extremely slow. Bandwidth usage is extremely high, the Network Operations Center is currently looking into the situation. All I-Land customers may experience periods of extreme slowness during this time. UPDATE: This was caused by a combination of a spam and hacking attempt. The proper steps were taken to correct this, all should be back to normal. |
12-08-07
|
11:30am |
| 12-05-07 |
06:45am |
A power outage occurred in Downtown Sedalia which affected the downtown city water tower. As a result, I-Land's wireless equipment on that same tower lost power. This caused a service outage for all wireless customers who connect to this tower, as well as certain other access points around the area. The local electric company informed us that they had planned this outage due to maintenance they were performing in that area, but failed to inform I-Land ahead of time that the event was taking place.
|
12-05-07
|
10:00am |
| 11-08-07 |
08:00am |
A portion of I-land's wireless service is experiencing interference from outside of our network transmitters. Wireless customers connecting to this portion of the network may be experiencing intermittent outages or slower than normal connection speeds. Our Network Operations Center is in the process of tracking down the operator causing the interference in order to correct the problem. UPDATE: 11/12/07 - We have identified the interference problem which has
effected multiple access points around I-Land's wireless network. We are currently working with product manufacturers, as well as other wireless professionals in order to implement a solution and stablize customer connections. Until a solution is found, I-Land wireless customers may continue to experience intermittent outages on their service....UPDATE: 11/10/07 - We have implemented a temporary solution in order to restore/stablize service for wireless customers. Our Network Operations Department is now developing a permanent solution and will put it to work as soon as possible. |
11-11-07
|
05:00pm |
| 11-05-07 |
10:15am |
At approximately 10:13AM, it was reported to the NOC that Alabama dial-up customers were receiving error 718 when authenticating. This was caused by a radius log table blip, this problem was fixed and users were able to start authenticating again. |
11-05-07
|
10:15am |
| 10-17-07 |
06:15pm |
The recent storms that went through the Sedalia area caused
intermittent outages throughout I-Land's Wireless network.
Customers in and around Sedalia who connect wirelessly to the
Internet may have experienced difficulty maintaining a connection
or accessing various online services. |
10-18-07
|
12:00pm |
| 10-13-07 |
09:30pm |
The recent thunderstorms going through the area caused intermittent outages to various portions of I-Land's wireless
network. Customers in and around the Sedalia area who connect
to the Internet wirelessly may have experienced
difficulty maintaining a connection or accessing various online services. |
10-14-07
|
06:00am |
| 10-09-07 |
08:00am |
As of 9:00 AM, I-Land was notified by our upstream provider, MNA, that they were having a problem with their router. This will result in many web sites not being available.
As of 9:25AM, this was resolved. All connectivity has been restored. |
10-09-07
|
08:30am |
| 09-30-07 |
07:00pm |
The recent storms that went through the Dresden/Sedalia areas caused problems for one of I-Land's wireless access points. This caused customers in these areas to experience difficulty accessing the Internet or other online services. Our Network Operations Center was able to resolve this issue and restore service. |
10-01-07
|
07:45am |
| 09-29-07 |
01:30pm |
Lost connectivity out one of our two backbone connections. This was a result of a problem on our providers router. This was resolved when they reset their router. Users would have seen slowness/non-loading of any web sites out that connection. |
09-29-07
|
03:30pm |
| 09-23-07 |
02:00pm |
I-Land experienced a problem with a portion of its DSL network. This issue directly effected I-Land customers in the Embarq telephone coverage areas. Customers in these areas may have experienced problems establishing or maintaining their connection to the Internet or accessing various I-Land services during this time. Our Network Operations Center worked with the local phone company (Embarq) and were ultimately able to resolve the issue. |
09-24-07
|
01:30pm |
| 08-25-07 |
04:00am |
A portion of I-Land's wireless network experienced problems early in the morning. This effected I-Land wireless customers who connect to our access points located on the MFA grain elevator in Sedalia, the Tyson grain elevator in Dresden, and portions of another access point in Downtown Sedalia. Our Network Operations Department was ultimately able to restore service to these areas. |
08-25-07
|
09:00am |
| 08-10-07 |
02:15pm |
The fiber connection between Pilot Grove and I-Land/Sedalia is having issues. The telco is being contacted and a trouble ticket is being opened regarding this problem.
The fiber connection has been stabilized and is working correctly. |
08-10-07
|
02:45pm |
| 08-07-07 |
08:00am |
LaMonte dial-up users reported receiving an all circuits busy when dialing the access number. This problem has been confirmed and appears to have occurred at approximately 1:45AM. Testing shows the circuit to be the issue, a trouble ticket has been opened with the telco and they are investigating the issue.
At approximately 9:30AM, the telco switched the service back to a repaired circuit. Users were able to connect. I-Land will continue to monitor the circuit and it's usage. |
08-07-07
|
09:30am |
| 08-02-07 |
07:30am |
The circuit that LaMonte dial-up customers connect to is having issues. Customers are more than likely seeing their connection being dropped (lost carrier) shortly after being connected. A trouble ticket has been opened with the telco to resolve this situation. 1:00PM - the telco has switched the connection to a spare circuit that looked like it was working good. I-Land will continue to monitor this to verify that the situation is indeed resolved. |
08-02-07
|
01:00pm |
| 08-01-07 |
08:00am |
I-Land encountered a problem with a portion of its DSL network. This issue directly effected DSL customers residing in Embarq telephone coverage areas. These customers likely had problems maintaining a connection to the Internet or accessing various I-Land services during this time. Our Network Operations Center worked with our upstream providers in getting the issue resolved. |
08-01-98
|
05:30pm |
| 06-10-07 |
07:00am |
The strong storms that came through the Sedalia area caused intermittent outages on portions of I-Land's wireless network. Customers in and around the Sedalia areas who connect to the Internet wirelessly may experienced difficulty maintaining their connection or accessing I-Land services |
06-10-07
|
08:00am |
| 06-04-07 |
06:00am |
Over the past several days I-Land has experienced intermittent problems on its wireless network. These problems have had differing effects on customers depending on where they are located around Sedalia. Some customers have experienced complete outages at times, while others have seen slowness or delays in their web browsing or in email communications. Please know that our Network Operations Center is aware of these issues and has been working very hard to isolate and correct them.
UPDATE: 6/11/07 - We have contacted our our equipment manufacturer and per their suggestion have ordered a replacement antenna which is expected to improve this situation. While we are extremely hopeful of the outcome, we will not know the true effects of this equipment change until it happens. The intermittent outages & slower speeds caused by this problem may continue for a few more days while we implement the network changes suggested by our equipment manufacturers. UPDATE: 6/19/07, Our Network Operations Center has received some additional equipment which was purchased at the suggestion of our equipment manufacturer. The intent is to replace a potentially faulty antenna with a new one with the hope that this is root cause of the reported problems. This is not a guaranteed solution, however, and thorough testing will need to be conducted once the new equipment is in place. This work may still be causing intermittent connectivity problems for wireless customers during daytime hours, as much of this work needs to be conducted when it is safe to climb our towers, as well as meet the working hours of the engineers who are assisting us. |
|
|
| 05-19-07 |
06:30pm |
A cut fiber in Marshall Junction effected all Internet access in Pilot Grove and surrounding areas. Technicians are currently working this issue to restore Internet access in these areas. |
|
|
| 05-14-07 |
07:30pm |
I-Land encountered a problem on a portion of its wireless network. This may have caused wireless customers in and around eastern Sedalia to experience difficulty maintaining their connection to the Internet. This problem stemmed from a hardware failure at the top of Sedalia's downtown water tower and was prolonged for safety reasons since the work required climbing the water tower during the day. Our Network Operations Center was ultimately able to correct the problem and restore service. |
05-15-07
|
12:00pm |
| 04-26-07 |
03:00pm |
The recent storms that came through the Sedalia area caused some connectivity issues with two of I-Land's wireless access points. This may have caused problems for some wireless customers in and around Sedalia. Our Network Operations Center was able to repair the effected devices and restore service. This work may have caused intermittent connectivity during the day today for wireless customers while we replaced equipment. |
04-27-07
|
12:00pm |
| 04-12-07 |
04:00am |
I-Land is experienced a problem with a portion of its wireless network. Customers in the Sedalia area who connect via the Downtown water tower may have experienced problems accessing the Interent other I-land services. Our Network Operations Center was able to correct this issue and restore service. |
04-12-07
|
08:00am |
| 03-14-07 |
03:15pm |
I-Land experienced problems on a portion of its wireless network which may have effected Sedalia wireless customers who connect via the West-most Sedalia water tower for their Internet connection. Our Network Operations Center was able to restore service. This may have caused customers using this access unit to have problems accessing the Internet or using other I-Land services. |
03-14-07
|
04:45pm |
| 03-03-07 |
12:45pm |
Phone system problems within the local Knob Noster Telephone network caused customers in that area to experience busy signals when they attempted to use I-Land's local dial-up access number for that area. Our Network Operations Center contacted the telephone provider and was able to get the problem resolved. |
03-03-07
|
02:45pm |
| 02-24-07 |
03:00am |
The recent thunderstorms that went through the Sedalia area caused problems with one of I-Land's wireless access points. Our Network Operations Center was able to fix this issue. While we worked to restore service, wireless customers in and around Sedalia may have experienced difficulty accessing the Interent, email, and other I-land services. |
02-24-07
|
09:00am |
| 02-23-07 |
05:30pm |
A problem was encountered on a portion of I-Land's DSL network which directly effected DSL customers within Embarq telephone coverage areas. Our Network Operations Center was able to correct the problem. |
02-23-07
|
07:30pm |
| 01-31-07 |
03:00pm |
I-Land's network Operation encountered a problem on a portion of its DSL network. This would have directly effected I-Land DSL customers in the Embarq Telephone coverage areas. The problem stemmed from some recent changes made to the Embarq network which caused two of I-Land's circuits to go down. This caused a complete outage for customers in these areas. A trouble ticket was opened with Embarq and service was restored. |
01-31-07
|
07:00pm |
| 01-30-07 |
09:45am |
Knob Noster customers were getting busy signals when dialing into their local access number. A trouble ticket was opened with SBC / AT&T who confirmed that both of I-Land's circuits to this area were down with the AT&T system. Service was ultimately restored back to these circuits. |
01-30-07
|
11:30am |
| 12-06-06 |
08:15pm |
I-Land encountered a problem on its DSL service for all customers within Sprint/Embarq telephone coverage areas. During this time cusotmers in these areas would have experienced a complete outage on their Internet & email services. Our Network Operations Center was able to locate the problem and restore service. |
12-07-06
|
12:15am |
| 11-28-06 |
09:45am |
An equipment failure with I-Land/Otelco's DSL network caused a significant outage for ALL DSL customers within Otelco Telephone coverage areas. Our Network Operations Center was able to get service restored with the help of the local telephone technicians and equipment manufactures. |
11-28-06
|
04:45pm |
| 11-22-06 |
02:00pm |
I-Land's wireless network encountered some problems that our Network Operations Center was able to resolve. This did cause several intermittent outages for all I-Land wireless customers while we worked on the issue. Customers may have experienced difficulty connecting to the Internet, as well as using various I-Land services during this time. |
11-22-06
|
07:00pm |
| 09-22-06 |
12:00am |
Around 12:01a.m., September 22, one of the radios that connects the Downtown Water Tower to the West Water Tower went down. I-Land's NOC has spare radios ready to replace the tower units. They will bring the units up the tower at sunrise, ~7:00a.m..
This has been replaced and all connections have returned to normal. This would have caused all users connected to the West Water Tower to have unuseable connection. |
09-22-06
|
08:00am |
| 09-19-06 |
11:45am |
On Tuesday, September 19, the Network Operations Center needed to replace a lightning surge surpressor on one of our wireless access points. In order to do this, we had to bring the unit down for approximately 15 minutes. The hardware replacement was successfull, and users connected back to the tower after the interruption. This would have caused users to be unable to surf during this time if they were connected to this one particular unit. |
09-19-06
|
12:00pm |
| 09-01-06 |
10:30am |
In doing some testing and repairing on their switch, the local telephone company swapped out a card on the switch for Knob Noster. This ended up bringing several T-1's down, including the ones used by I-Land's Knob Noster dial-up customers. The telephone company had this issue resolved by 11:15. Between the time of 10:30 and 11:15, any Knob Noster customers that were attempting to dial-in to their local I-Land number of 563-5915 would have received busy signals. |
09-01-06
|
11:15am |
| 08-24-06 |
11:00am |
The increasing popularity of I-Land's new wireless services has brought us close to exceeding the capacity of some of our access points on the various towers around Sedalia. The most noticeable effects of this problem are delays in reaching web pages on the Internet and/or "page cannot be displayed" errors, or in some cases complete outages. These outages tend to coincide with our busiest times on the network in the evening and on weekends, but have also occurred during the day throughout the week. Our Network Operations Center is in the process of correcting this situation on multiple levels. One immediate solution is to turn up a second access point on the West side of Sedalia. We are making arrangements to do this work immediately. During this process, wireless customers may continue to see the outages on their service. |
|
|
| 08-10-06 |
09:45am |
Another brief occurence of lightning came through the Sedalia area which caused some interference on one of I-Land's access points. This may have caused an outage for some wireless customers and hindered Internet access while the bad weather passed through. |
08-10-06
|
10:45am |
| 08-07-06 |
05:45pm |
The brief bout of thunder and lightning that passed through Sedalia caused some interference with one of I-Land's wireless access points. Some wireless customer in the Sedalia area may have experienced a short outage on their service as a result. |
08-07-06
|
06:45pm |
| 08-05-06 |
10:00am |
I-Land DSL customers in Sprint Telephone coverage areas lost their connection as the result of Sprint resetting a device within their system by accident. This caused a complete outage for customers in these areas, so Internet surfing & email communciations were not working during this time. Our Network Operation Center contacted Sprint within a few minutes of being notified and pointed out the problem. Service was resored thereafter. |
08-05-06
|
11:30am |
| 08-04-06 |
03:45pm |
While our Network Operations Center was working to replace some problematic wireless equipment at the top of the downtown Sedalia water tower a short outage occured which effected several I-Land wireless customers. The problem was isolated and resolved and service was restored approximately 15 minutes later. |
08-04-06
|
04:00pm |
| 07-29-06 |
08:45am |
I-Land's Network experienced a problem this morning that would have affected user's ability to surf the internet and send/receive email. The Network Operations Center located the problem and resolved it within 15 minutes. |
07-29-06
|
09:00am |
| 07-26-06 |
04:45am |
A problem occured on one of I-Land's main edge routers out to the Internet. This caused problems for all customers trying to connect to websites out on the Internet. Email communications may have also been delayed during this time. Our Network Operations Center was able to locate the problem and get server restored. |
07-26-06
|
07:00am |
| 07-24-06 |
07:00pm |
A device in I-Land's wireless network began experiencing problems, resulting in a connection outage on the west side of Sedalia. I-Land's NOC made some configuration changes that have re-routed the network and brought those users back online. |
07-24-06
|
11:30pm |
| 07-21-06 |
10:30am |
A power failure in the downtown Sedalia area caused a portion of I-Land's wireless network to go down. This would have caused problems for any Sedalia wireless customer who connects to any of the Sedalia city water towers. The power problem was corrected, however our wirelss network continued to have isues as a result. Our Network Operations Center was able to resolve the problem and restored service in the effected areas. |
07-21-06
|
11:30am |
| 07-01-06 |
12:00pm |
Over the past several days I-Land has experienced intermittent
problems on its wireless network. These problems have had differing
effects on customers depending on where they are located around
Sedalia. Some customers have experienced complete outages at times,
while others have seen slowness or delays in their web browsing or
in email communications.
Please know that our Network Operations Center is aware of these
issues and has been working very hard to isolate and correct them.
7/31/06 - We have currently isolated the source of the issue and have ordered new equipment to replace the problem radios. 8/4/06 - The problemantic equipment was replaced and currently our Network Operations Department is monitoring the wireless network to determine if this has resolved the above mentioned problems. We will continue testing & monitoring for the next several days. |
08-04-06
|
04:45pm |
| 06-12-06 |
04:00am |
I-Land Internet Services had experienced problems with our 800 dial-up number provider. The Network Operations Staff as well as the I-Land management team worked to restore this service as quickly as possible. The technical support department assisted callers by providing a local number for most areas of service. This caused our call volume to exceed normal levels. For customers who have Internet access while at work we provided a list of local numbers that may have been used until the 800 number issue is resolved. |
06-23-06
|
05:00pm |
| 05-01-06 |
04:45pm |
I-Land encountered an IP address routing problem with one of its upstream providers which may have caused customers in Missouri to have difficulty connecting to the Internet, surfing webpages, or receiving email. Our Network Operations Center worked with the upstream provider and various hardware manufacturers to get the issue resolved. |
05-01-06
|
10:45pm |
| 04-10-06 |
08:45am |
An equipment malfunction on I-Land's wireless network caused wireless customers in and around the Sedalia area to lose their Internet connection. Our Network Operations Center was able to locate the problem restore service. |
04-10-06
|
09:45am |
| 01-05-06 |
02:00am |
An SBC line problem occured within I-Land's LaMonte network. Customers who use the local LaMonte access telephone number to connect to the Internet may have experienced intermittent outages as a result. Our Network Operations Center opened a trouble ticket with the local phone company and worked with them to get this issue resolved. |
01-05-06
|
07:00am |
| 01-02-06 |
10:00am |
A power outage occured in a portion of Knob Noster which affected I-Land's equipment. This caused customers in Knob Noster who connect to the Internet via the local I-Land access number to lose connectivity. Our Network Operations Center reported the issue and was able to get service restored. |
01-02-06
|
12:00pm |
| 12-03-05 |
09:30am |
I-Land experienced intermittent problems with portions of its wireless network in Sedalia. Wireless customers who specifically connect to the Sedalia "West" water tower may experienced intermittent outages as a result. During an outage customers reported seeing "page cannot be displayed" or "session time-out" errors as well as difficulty sending/receiving email. Our Network Operations Center located the problem and was able to restore service. |
12-07-05
|
03:00am |
| 12-02-05 |
10:00am |
I-Land experienced problems with its iFilter service. Customers with this service enabled on their account -or- who may have been trying to email those who do may have received bounce messages with the following statement: "Error Reading File: Error: The main body of virus data is out of date. I'm not going to try again; this message has been in the queue too long."
Our Network Operations Center has resolved this issue. Below are the steps you may follow to “re-enable” the virus-scanning feature within your iFilter program.
1) Log into iMail via the I-Land Homepage.
2) Select the "iFilter Options" button.
3) In the Virus Checking section, select "YES" to any of the three available options.
**Note** the 1st option must be checked “YES” in order for the remaining two options to function.
4) Select "Save Changes" at the bottom of the page.
Log out of iMail.
This issue may have caused delays in mail deliveries or actual bounce messages to senders. We apologize for any inconvenience this may have caused customers.
|
12-16-05
|
10:00am |
| 11-27-05 |
08:00pm |
I-Land experienced intermittent problems with its DSL service within its Otelco telephone coverage area north of Sedalia.
Our Network Operations Center isolated the problem and found a hardware malfunction within the DSL network which was causing the outages for customers in these areas.
Reports from some customers indicated that during these outages "page cannot be displayed" errors would occur while attempting to surf the Internet and/or they could not send/receive email messages or utilize other services on the Internet. |
12-07-98
|
03:00am |
| 10-28-05 |
03:00am |
A hardware malfunction occurred in part of I-Land's Warsaw network. This caused all I-Land customers in the Warsaw area to lose their Internet connection. Our Network Operations Department was able to locate the problem and restore service. |
10-28-05
|
07:15am |
| 10-24-05 |
06:00pm |
Due to the hurricane that is currently ravashing the southern coast of the US, I-Land's iSpeed Satellite Internet Service is experiencing problems. During this time, customers with our iSpeed service may not be able to surf the Internet via their satellite feed. We will continue to monitor this situation and try to restore service as soon as possible. |
|
|
| 09-28-05 |
08:30pm |
I-Land customers in Sedalia and LaMonte who utilize dial-up access for their connection to the Internet may have experienced intermittent problems. Reported issues included difficulty surfing the Internet, downloading/sending email, and accessing various I-Land services. Our Network Operations Center worked with the local telephone company to resolve these issues. |
09-29-05
|
08:15pm |
| 09-19-05 |
05:45pm |
Local lightning storms caused several outages on I-Land's wireless network in Sedalia. This may have caused connection problems for some wireless customers in the Sedalia area. Our Network Operations Center worked through the night on this problem and restored service. |
09-19-05
|
11:45pm |
| 09-15-05 |
01:30am |
Local lightning storms caused several outages on I-Land's wireless network in Sedalia. This may have caused connection problems for some wireless customers in the Sedalia area. Our Network Operations Center worked through the night on this problem and restored service. |
09-15-05
|
05:30am |
| 09-14-05 |
04:00pm |
A circuit problem occurred within I-Land's network in LaMonte. This at times resulted in complete outages or slower than normal connection speeds for customers in and around LaMonte. Our Network Operations Center contacted the local telephone company who investigated the issue and replaced a faulty piece of equipment. |
09-14-05
|
08:15pm |
| 09-13-05 |
09:00pm |
Last night's thunderstorms caused some connection problems for wireless users on the west side of Sedalia. Our Network Operations Center had to replace equipment to resolve this issue. |
09-14-05
|
09:00am |
| 08-30-05 |
03:30am |
Customers in the Clinton area experienced a loss of Internet Service caused by a telephone company maintenance window. Our Network Operations Center opened a trouble ticket with the phone company and was able to get service restored. |
08-30-05
|
06:30am |
| 07-05-05 |
01:00pm |
A networking problem occurred on I-Land's Sedalia wireless network. As a result, some Sedalia iWireless customers experienced intermittent connection problems and varying data transmit speeds to the Internet. Our Network Operations Center was able to resolve the issue and restore service back to normal. |
07-16-05
|
08:00pm |
| 07-04-05 |
05:15am |
Local thunderstorms in the Sedalia area caused portions of I-land's wireless network to go down. This may have caused some wireless customers in the Sedalia area to lose their connection to the Internet. I-Land's Network Operations Center was able to restore service. |
07-04-05
|
10:15am |
| 06-19-05 |
10:15am |
A portion of I-Land's wireless network in the Sedalia area had intermittent electrical problems. This resulted in some customers who connect to Sedalia's West Water Tower to lose their Internet connection and/or have difficulty accessing I-Land services. Our Network Operations Deptartment was able to correct this problem and restore service. |
06-20-05
|
12:00pm |
| 06-16-05 |
02:30pm |
A portion of I-Land's wireless network in Sedalia experienced electrical problems. This resulted in periodic outages for some iWireless customers in the Sedalia area. Our Network Operations Center was able to get the matter resolved. |
06-16-05
|
07:00pm |
| 05-03-05 |
12:15pm |
I-Land customers who use the local Warsaw dial-up, access number may have experienced problems connecting to the Internet. Our Network Operations Center contacted the local telephone company who reported that a switch malfunction had occurred in the local central office. The problem was ultimately resolved and service was restored. |
05-03-05
|
03:30pm |
| 03-17-05 |
10:00pm |
A hardware malfunction caused some I-Land DSL customers to lose their Internet connection and/or the ability to access certain I-Land services. Our Network Operations Center located the problem and restored service. |
03-18-05
|
07:00am |
| 03-03-05 |
01:00am |
A hardware malfunction in our Sedalia network caused some customers to have difficulty connecting to the Internet and various I-Land Services. Our Network Operations Center located the problem and was able to resolve the matter. |
03-03-05
|
02:00am |
| 02-14-05 |
11:45am |
A power outage in downtown Knob Noster caused I-Land customers in and around that community to lose their connection to the Internet. The local utility company restored service allowing customers to reconnect. |
02-14-05
|
12:15pm |
| 02-05-05 |
12:00am |
A hardware problem caused some I-Land customer websites to be unavailable for short periods of time. These moments were relatively infrequent and lasted only a few minutes each. Our Network Operations Center was able to pin-point the problem and resolve the issue. |
02-08-05
|
02:00pm |
| 02-04-05 |
06:30pm |
A small system malfunction caused some I-Land customer websties to be temporarily unaccessible. Our Network Operations Center has isolated the problem and continues to work on getting this issue resolved. |
02-04-05
|
06:30pm |
| 01-26-05 |
01:30am |
A hardware problem caused some I-Land customer websites to be unavailable for short periods of time. These moments were relatively infrequent and lasted only a few minutes each. Our Network Operations Center was able to pin-point the problem and resolve the issue. |
01-28-05
|
04:30pm |
| 01-22-05 |
10:00am |
A short power outage in downtown Sedalia caused some of I-Land's Sedalia wireless customers to lose their connection. These services were quickly restored when the power came back up. |
01-22-05
|
10:00am |
| 12-31-04 |
03:00am |
A minor software problem caused the main I-Land webpage to be temporarily unaccessible to customers. Our Network Operations Center located and fixed the problem. |
12-31-04
|
07:45am |
| 12-08-04 |
12:30pm |
Customers in the Clinton area experienced loss of Internet Service caused by a telephone company equipment malfunction. Our Network Operations Center opened a trouble ticket with the phone company and was able to get service restored. |
12-08-04
|
02:15pm |
| 11-20-04 |
01:00am |
A hardware malfunction in our network caused some customers to have difficulty connecting to the Internet and various I-Land Services. Our Network Operations Center located the problem and was able to resolve the matter. This may have affected customers in Sedalia, Warrensburg, Warsaw, Clinton, Marshall, & LaMonte. |
11-20-04
|
04:00am |
| 10-11-04 |
02:00pm |
An equipment malfunction within the LaMonte telephone company's central office caused customers there to lose their connection to the Internet. Our Network Operations Center opened a trouble ticket with SBC who replaced the faulty equipment. Service was restored shortly thereafter. |
10-11-04
|
09:00pm |
| 10-05-04 |
09:00am |
I-Land's main website went down unintentionally as the result of some equipment changes being conducted at I-Land's local Sedalia office. |
10-05-04
|
09:00am |
| 09-30-04 |
09:30am |
A hardware malfunction in our Warrensburg network caused cusotmers in that area and certain surrounding communities to have difficulty connecting to the Internet. Reports were that when customers attempted to connect, they received an operator message stating that the circuit is busy and/or not able to be made from their calling area. Our Network Operations Center located the problem equipment and was able to resolve the matter. |
09-30-04
|
03:00pm |
| 09-24-04 |
06:30am |
A hardware problem caused I-Land DSL customers to temporarily lose their connection to the Internet. Our Network Operations Center located the source of the problem and restored service. |
09-24-04
|
08:30am |
| 09-18-04 |
02:15pm |
An equipment failure on a portion of I-Land's network caused customers in Warrensburg and certain surrounding communities to lose their connection to the Internet. These same customers would have also had problems re-establishing their connection while the problem existed. Our Network Operations Center located the malfunction and were able to restore service. |
09-18-04
|
04:45pm |
| 09-13-04 |
06:00am |
I-Land customers who use the local "Warrensburg" access phone number for their dial-up connection may have experienced difficulty establishing a connection to the Internet. A hardware malfunction occurred within some networking equipment which caused problems for new connection attempts in this area. Our Network Operations Center was able to isolate the problem and fix the issue. |
09-13-04
|
09:00am |
| 09-01-04 |
12:30pm |
I-Land customers in Boonville & New Franklin were unable to connect to the Internet when using the local Boonville access number. This problem was the result of damage done by local construction to one I-Land's T1 circuits in Boonville. The local telephone company was able to pinpoint the problem after much investigation and restore service. While this circuit was down, customers may have received an operator message that "...all circuits are busy...". |
09-02-04
|
11:30am |
| 08-27-04 |
11:00am |
I-Land customers who utilize the local Warrensburg access phone number &/or Sprint's Infolink program may have experienced connectivity problems when attempting to connect to the Internet. The symptom most reported during this time was of customers getting an operator message stating "...your call cannot be completed from your calling area...". This problem was particularly difficult to pinpoint, but our Network Operations Center and Sprint were finally able to resolve the issue. By the number of reports received, this problem affected only a few customers in these calling areas. |
09-01-04
|
03:00pm |
| 07-16-04 |
03:00pm |
Thunderstorms which swept through Warsaw recently disrupted portions of the Sprint telephone network. This caused difficulty for I-Land customers in the Warsaw area who were trying to navigate the Internet. This resulted in reports of web pages being extremely slow to display and difficulty sending/reciving email. I-Land's Network Operations Center is working with Sprint in an attempt to resolve this issue on a permanent basis. |
07-18-04
|
03:00pm |
| 07-05-04 |
07:00am |
Area wide thunderstorms caused multiple power outages in Warsaw. As a result,I-Land customers in this area may have had difficulty establishing or maintaining their Internet connection. Our Network Operations Center contacted the local power company to investigate
and was able to get service restored. |
07-05-04
|
04:00pm |
| 06-22-04 |
10:00am |
An error was found within a piece of DSL networking equipment, which may have caused I-Land DSL customers to have diffculty surfing the Internet. Reports indicated that for short blocks of time, DSL customers could not view webpages or send/receive traffic to the Internet. Our Network Operations Center corrected the error and restored service. |
06-22-04
|
02:00pm |
| 06-21-04 |
08:00am |
An Equipment problem occurred on I-Land's email system. The result was a significant slow-down in email deliveries for I-Land customers. Email may have taken several hours to be recieved or delivered while our Network Operations Center worked on the issue. |
06-22-04
|
11:00pm |
| 06-13-04 |
06:30am |
Multiple power outages around the I-Land coverage area caused some key networking equpment to go down. This may have caused customers in many area communitites to have difficulty connecting to the Internet. |
06-13-04
|
05:00pm |
| 06-10-04 |
05:30am |
Our main connection between Sedalia and Marshall went down. A trouble ticket was then opened with the local phone company who determined that the problem existed on their equipment in KC. This affected customers in the Marshall area only and may have caused problems with accessing the Internet. |
06-10-04
|
08:45pm |
| 05-29-04 |
03:00pm |
A power outage affected a portion of I-Land's wireless network. As a result, wireless customers in Sedalia may have experienced an interruption in their Internet connection. |
05-29-04
|
04:00pm |
| 05-19-04 |
02:00am |
A power outage in Pilot Grove caused some key networking equipment to go down when the battery backup was drained. As a result, customers within the Mid-Missouri Telephone coverage area may have experienced an interruption in service. Local technicians were able to restore power with a back-up generator. |
05-19-04
|
04:30am |
| 03-31-04 |
08:15pm |
Two phone circuits consisting of 23 lines/modems each went down in Warsaw. This may have caused customers dialing the Warsaw access number to experience intermittent busy signals when trying to connect. Sprint was contacted and it was discovered that one of their cards at their local office had a problem. Sprint replaced their card and service to those lines was restored. |
04-01-04
|
04:45pm |
| 02-29-04 |
07:00am |
Another local power outage occurred which may have caused problems for customers trying to access the Internet or various I-Land services. |
02-29-04
|
07:00am |
| 02-28-04 |
07:00am |
A hardware failure, which was the result of a power outage may have caused connection problems for customers in Knob Noster & Sedalia. Our Network Operations Center was able to correct this problem and return service back to normal. |
02-28-04
|
09:00pm |
| 02-03-04 |
04:30pm |
A hardware failure caused certain customer websites to be inaccessible. Our Network Operations Center was able to locate and fix the issue. |
02-03-04
|
04:30pm |
| 01-29-04 |
06:00am |
A phone company error resulted in the temporary disconnection of I-Land's Boonville access phone number. As a result, cusotmers in the Boonville & New Franklin areas were not able to establish or maintain a connection to the Internet. Once the error was pointed out the phone company corrected the issue and service was restored. |
01-29-04
|
09:45am |
| 01-07-04 |
02:45pm |
A major power outage in downtown Sedalia caused some of I-Land's wireless networking equipment to go down. This may have resulted in difficulty for Sedalia wireless customers to establish or maintain their Internet connection. |
01-07-04
|
03:15pm |
| 12-16-03 |
10:30am |
Another problem was discovered with the electrical service to one of our wireless access points in Sedalia. As a result, some Sedalia wireless customers may have had difficulty maintaining their connection to the Interent. Our Network Operations Center was once again able to isolate the problem and restore services. |
12-16-03
|
10:45am |
| 12-11-03 |
01:30pm |
A problem was discovered on the main electrical service to one of our wireless access points in Sedalia. As a result, some Sedalia wireless customers may have had difficulty maintaining their connection to the Interent. Our Network Operations Center was able to find the source of the problem and restore service. |
12-12-03
|
10:00am |
| 11-29-03 |
01:30am |
A device in Warsaw failed. Users dialing into the Warsaw phone number would not have been able to authenticate if they were not already connected. Users who were connected at the time of the equipment failure would have lost the ability to connect to websites or navigate the internet. The equipment was repaired at around 4:00am and service was restored. |
11-29-03
|
04:30am |
| 11-20-03 |
05:00am |
A brief problem occurred with one of I-Land's network routers which may have caused some customers to have difficulty establishing an Internet connection or accessing various I-Land services. |
11-20-03
|
05:00am |
| 11-12-03 |
08:00am |
I-Land's main digital access number in Knob Noster reported that it had been disconnected. Customers in the Knob Noster area who use this number may have been unable to connect to the Internet as a result. Further investigation & reports from other Knob Noster I-Landers revealed that other phone numbers in that area also reported as being disconnected but shouldn't have, which indicates that there may have been a problem on the telco side. Our Network Operations worked with SBC to get the issue resolved. |
11-12-03
|
09:00am |
| 11-11-03 |
08:30am |
A problem was discovered within a specific piece of networking software that may have generated some customer email "bounce" or "failure" messages. This issue may have also caused difficulty for customers when logging into their mail accounts to check mail. Our Network Operations Center was able to locate and fix this problem. |
11-11-03
|
09:30am |
| 11-01-03 |
08:00am |
The secure certificate for I-Land's iMail service expired without notice. We were able to submit our renewal, but it was not processed over the weekend by the certificate provider. This would not have affected customer's ability to use iMail, but did generate an expiration notice when attempting to access the service. The certificate was promptly renewed by our provider on Monday morning. |
11-03-03
|
08:00am |
| 10-30-03 |
10:00am |
A routing error was encountered within one of I-Land's upstream provider networks. As a result, customers in Pilot Grove & some surrounding communities may have experienced difficulty accessing specific websites. |
11-03-03
|
06:00pm |
| 10-23-03 |
05:45am |
Customers in Warrensburg and some surrounding communities may have had difficulty establishing a connection to the Internet or accessing various I-Land services, while our Network Operations Center dealt with a problematic piece of networking hardware. |
10-23-03
|
06:45am |
| 10-09-03 |
09:30am |
Problems with a core piece of networking equipment have resulted in slowness while trying to access iMail, iChat, and various other I-Land services. This may also cause delays in accessing email through a customer's local email client, such as Outlook Express, Eudora, etc.
Our Network Operations Center is working closely with equipment manufacturers to find a solution to these issues. This has our full attention and we will try to restore service back normal as quickly as possible.
|
|
|
| 10-07-03 |
11:30am |
Problems with I-Land's iMail service may have caused customers
difficulty with accessing that service. |
10-07-03
|
12:00pm |
| 10-02-03 |
09:00am |
Problems were encountered with I-Land's iMail service which may have caused customers difficulty with logging in to that specific service or navigate through its web pages. |
10-03-03
|
02:00pm |
| 09-26-03 |
12:15pm |
Problems with networking equipment for the Warrensburg area may have caused customers in Warrensburg and some surrounding communities to experience difficulty accessing the Internet and various I-Land services. |
09-26-03
|
12:45pm |
| 09-17-03 |
02:00pm |
Users in various markets may have experienced authentication problems, including an inability to access dialup services, email, or other I-Land services requiring the authentication of an I-Land username and password. |
09-17-03
|
03:00pm |
| 09-02-03 |
08:30am |
Problems with a wireless backbone radio in Sedalia may have caused some Sedalia wireless customers to experience intermittent disconnections &/or poor download speeds. Our Network Operations Center was able to reslove the issue soon after learning of the problem. |
09-02-03
|
10:30am |
| 08-28-03 |
11:00am |
Due to unexpected phone circuit problems, I-Land customers in the LaMonte area may have experienced random disconnections from the Internet. I-Land's Network Operations Center worked with the local phone company to correct the problem. |
09-02-03
|
08:00am |
| 08-01-03 |
07:00am |
Some Knob Noster customers attempting to connect to I-Land via the 563-5959 access number may not be able to. Our Network Operations Center is working jointly with the local phone company to restore service as quickly as possible. |
08-01-03
|
08:00am |
| 07-30-03 |
11:30am |
A network server associated with I-Land's DSL services encountered some problems. Customers with DSL may have experienced difficulty establishing a connection as a result. |
07-30-03
|
01:00pm |
| 06-27-03 |
03:00pm |
I-Land customers in LaMonte and the surrounding area reported problems dialing in and accessing I-Land services. The situation was reported to the phone company who was able to repair an outage that had occured at one of their locations. |
06-27-03
|
04:15pm |
| 06-25-03 |
05:00pm |
A massive flood of email spam messages were sent through I-Land's mail system. As a result, delivery speeds for messages sent to & from I-Land customers may have been slower than normal. I-Land's Network Operations Center was able to resolve the situation. |
06-26-03
|
03:30am |
| 06-24-03 |
03:00pm |
A major power outage was reported in the town of Warsaw. As a result, I-Land customers in that area may have had difficulty establishing or maintaining a connection to the Internet. The electric company was contacted and power was restored shortly thereafter. |
06-24-03
|
04:00pm |
| 06-03-03 |
11:15am |
Due to a wide-spread power outage in the Knob Noster area all Knob Noster customers were unable to connect to I-Land. The outage was reported to the power company and service was restored. |
06-03-03
|
11:30am |
| 05-07-03 |
04:30pm |
E-mail Flooding has caused slowness in receiving e-mail this evening. A delay of a couple hours or more has been seen at times. The NOC has been trying to curb this flood since approximately 4:30pm. Customers would not have been able to authenticate or check e-mail at approximately 11:20pm-11:30pm. |
05-08-03
|
12:00am |
| 04-26-03 |
10:00am |
Due to a power outage in Marshall, our equipment went down. Customers who dial into this pop may not have been
able to establish a connection. I-Land's network operations
center contacted the power company to resolve this issue. |
04-26-03
|
02:00pm |
| 04-25-03 |
09:30am |
We experienced some network problems in Warrensburg and the surrounding areas. As a result, some customers may have experienced difficulty surfing the Interent or being able to access certain websites. |
04-25-03
|
01:00pm |
| 04-14-03 |
12:30pm |
A minor problem was detected on our DSL network, which may have caused some I-Landers with DSL to have difficulties maintaining their connection. |
04-14-03
|
01:00pm |
| 04-06-03 |
05:45pm |
A large power outage occurred in Knob Noster & parts of Warrensburg which may have affected customer's abilities in those areas to connect to the Internet or access various I-Land services. |
04-06-03
|
11:00pm |
| 03-24-03 |
01:00pm |
A key piece of hardware in our Knob Noster network has reported problems. An emergency maintenance window has been scheduled to replace the unit. As a result, customers in the Knob Noster/WAFB area may experience a few minutes where they will not be able to access the Internet or I-Land services. The maintenance window is not expected to last longer than 15 minutes. |
03-24-03
|
01:30pm |
| 03-11-03 |
08:45am |
The Sedalia Wireless network was down due to a power outage. |
03-11-03
|
10:00am |
| 01-30-03 |
01:30am |
I-Land's main website was down for maintanance. |
01-30-03
|
01:30am |
| 01-24-03 |
11:30pm |
Portions of I-Land's Network, mainly in the Sedalia area, were down due to a Microsoft SQL worm that affected a few of I-Land's customers along with much of the internet, including serveral root servers. By 9:15AM, I-Land's services were back to normal service. |
01-25-03
|
09:30am |
| 01-10-03 |
01:45pm |
A power outage in Sedalia caused our wireless network
to go down. Sedalia wireless customers would have lost
connectivity during this time. |
01-10-03
|
02:45pm |
| 12-14-02 |
10:15am |
Due to a power outage in Warsaw all customers in that area may have experienced an inability to connect or use I-Land's services. |
12-14-02
|
11:15am |
| 11-28-02 |
11:15pm |
Sedalia Dial-In Customers are having problems connecting when using the Digital Access lines. The Analog number is still working fine at this time. We are currently investigating this issue.
The issue was fixed at approximately 2:15pm. |
11-28-02
|
02:15pm |
| 10-31-02 |
08:00am |
All Sedalia DSL customers may be having problems connecting to our service. The I-Land Network Operations Center is currently working with Southwestern Bell to remedy these problems.
This problem was fixed by SWbell replacing a newtwork card in KC. |
10-31-02
|
10:30am |
| 10-08-02 |
10:00am |
Warsaw customers have reported difficulty establishing their Internet connection Or are experiencing unusually slow connection speeds. Please note that I-Land's Network Operations Center has open trouble tickets with Sprint regarding this issue in an effort to get this resolved as quickly as possible. |
10-08-02
|
10:30pm |
| 09-25-02 |
05:00am |
Due to an unexpected hardware failure, some customer websites became unaccessible. |
09-26-02
|
11:00am |
| 08-27-02 |
