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Introduction:

While this does not cover every mail client in circulation, this document includes instructions on how to set up the most commonly used email clients for the sending and receiving of email. Please read the section "POP and SMTP Configuration in Email Clients" then proceed to the mail client instruction that you need to configure.

It is essential that the reader of this document contact OtelcoTechnical Support if you have trouble with making these setting changes. 866-761-3462 between the hours of 8 am – 9:00 pm Monday – Friday, 8:00 – 6:00 pm Saturday and 12:00 noon – 6:00 pm Sundays. The new settings take affect 01/18/2009.

Note: If you have your @otelco.net or @hopper.net mail account forwarded to a NON @otelco.net or @hopper.net account then no change is required to that respective account.

POP and SMTP Configuration in Email Clients

If you are using a mail program such as Outlook Express, Netscape, Outlook Etc, you will need to ensure that POP and SMTP server settings reflect the following:

  • Account or User Name: if your username is "john" and the domain is "otelco.net or hopper.net ", then in the instructions below, wherever it says Account Name use the following: john@otelco.net or john@hopper.net
  • Incoming/POP Server: in the instructions below, wherever it says “POP Server” or “Incoming Mail Server”, use the following: pop.otelco.net
  • Outgoing/SMTP Server: In the instructions below, wherever it says “SMTP Server” or “Outgoing Mail Server”, use the following: smtp.otelco.net or smtp.hopper.net

  • Incoming mail sever POP3 should be port 110, Outgoing mail sever SMTP should be port 587

 

Mozilla Thunderbird

Microsoft Outlook 2003

Microsoft Outlook 2002

Microsoft Outlook 2000

Outlook Express

Netscape 7.2

Mail (Macintosh OS)

Windows Mail (Vista)


Mozilla Thunderbird

Open Thunderbird, and select “Account Settings…” from the Tools menu.

Click on Tools, then select Account Settings…

Select “Server Settings”.

For Server Name, insert your POP/Incoming Server Name (e.g. pop.otelco.net or pop.hopper.net)

For User Name, insert your full account name (e.g. john@otelco.net or john@hopper.net).

The “Port” should already be set to 110.


Click on the “Outgoing Server (SMTP)” option

Enter the Outgoing Server name (e.g. smtp.otelco.net or smtp.hopper.net)

Check “Use name and password”

Enter your full user name (e.g. john@otelco.net or john@hopper.net,)

By default, the SMTP Port should be set to 25 – change the Port to 587.

Click “OK” and all your changes will be saved.

You do not need to restart Thunderbird.

 

Microsoft Outlook 2003

Open Microsoft Outlook 2003

Under the Tools menu, select “Email Accounts…”

Click on “Tools”, then select Email Accounts…

Choose “Add new email account”, then click the “Next” button.

Select POP3, then click the “Next” button.

On the next screen you will need to enter your user name and the incoming and outgoing server addresses. Under “User Information”, fill in:

Your Name (e.g. John Smith – this is the name recipients will see when they get your email)
and your full Email Address (e.g. john@otelco.net or john@hopper.net).

Under “Logon Information”, enter your User Name (e.g. john@otelco.net or john@hopper.net ).

Under “Server Information”, Incoming mail server (POP3), enter your incoming server address
(e.g. pop.otelco.net or pop.hopper.net ).

For Outgoing mail server (SMTP), enter your outgoing server address (e.g. smtp.otelco.net or smtp.hopper.net) , then click “More Settings” and select the “Outgoing Server” tab.

Fill in all six boxes, and then click on “More Settings”.

Check “My outgoing server (SMTP) requires authentication”, then click the “Advanced” tab.

Then click the “Advanced” tab.

Remember to check this box for SMTP.

In the “Advanced” screen, the “POP3” Port should already be set to 110.

By default, the SMTP Port should be set to 25 – change the Port to 587.

 

Click “OK” to close the window, and then click on “Next” to complete your setup.

Now you will need to delete your old mail account or it will cause an error while attempting
to check mail. Do this the following way.

Under the Tools menu, select “Email Accounts…”

Click on “Tools”, then select Email Accounts…

Then put the "dot" in View or Change an existing account. Click Next

You will be now be in the E-Mail accounts window. Highlight and remove any account
that does not have the word (default) beside it. Do this clicking the "Remove" button on
the right side for each otelco.net or hopper.net account.

Then click "Finish"


Microsoft Outlook 2002

Open Microsoft Outlook 2002

Under the “Tools” menu, select “Email Accounts…”.

Click on “Email Accounts…

Under “Email”, click on ”Add a new email account”, then click the “Next” button.

On the next page that loads, click the “POP3” radio button, then click the “Next” button.

Under “User Information”, enter Your Name (e.g. John Smith - this is the name recipients
will see when they get your email) and Email Address (e.g. john@otelco.net or john@hopper.net).

Under “Logon Information”, enter your full User Name (e.g. john@otelco.net or john@hopper.net )

Under “Server Information”, Incoming mail server (POP3), enter: pop.otelco.net or pop.hopper.net

For Outgoing mail server (SMTP), enter: smtp.otelco.net or smtp.hopper.net).

After you fill in the six text boxes, click on the “More Settings” button.

After clicking the "More Settings" button, Type in a name for your mail account if there isn't one.
Type pop.otelco.net or pop.hopper.net

Now select the “Outgoing Server” tab.

 

Check “My outgoing server (SMTP) requires authentication”, then click the “Advanced”
tab.

 

In the “Advanced” screen, the “POP3” Port should already be set to 110.

By default, the SMTP Port should be set to 25 – change the Port to 587.

Click “OK” to close the window, then click on “Next” to complete your setup.

Click “Finish”.

Now you will need to delete the old mail account. Do this the following way.

Under the “Tools” menu, select “Email Accounts…”.

Click on “Email Accounts…

This time put the "dot" in the "View or Change and Existing Account"

Highlight any account and remove by clicking the "Remove" button on the right for each account
that does not have the word (Default) beside it.

Click "Finish"


Microsoft Outlook 2000

Open Microsoft Outlook.

Click on Tools, then select Accounts...

Click on the “Mail” tab, then click the “Add…” button.

Click the “Add” button to create a new POP account.

Enter your name (e.g. John Smith). This is the name recipients will see when they
get your email
.

Enter Your email address (e.g. john@otelco.net or john@hopper.net , ), then click the “Next” button.

From the drop-down menu, select POP 3.

Under Incoming mail (POP or IMAP) server, enter pop.otelco.net or pop.hopper.net .

Under Outgoing mail (SMTP) server, enter smtp.otelco.net or smtp.hopper.net , then click the “Next”
button.

 


Type your username (which is your full email address – e.g. john@otelco.net or john@hopper.net ) and
your password for that email address. Check "Remember Password"

Do NOT check the Log on using Secure Password Authentication

Click "Next"

If applicable, an Internet connection type may appear. Select the appropriate choice
and click the “Next” button. A “Congratulations” screen will appear, but there are a
couple more steps that you need to complete in order to enable SMTP Authentication.

Click the “Finish” button.

When you return to the accounts screen, select the account you just created
and click “Properties”.

Select the account you’ve just created, then click on “Properties” on the right.

Click the “Servers” tab and, under “Outgoing Mail Server”, check “My server requires
authentication”.

 

Click on the “Settings” button and select “Use same settings as my incoming mail
server”.

Click “OK” to save your changes, then click on the “Advanced” tab.

Incoming Server POP3 Should be set to , 110. Outgoing Server (SMTP) 587

Click “Close” when you return to the Accounts screen. Your account is set up.

Now you will need to delete your old account. Highlight any account that does
not have the word (Default) beside it, by clicking the "Remove" button on the
right side for each account.

Click "Finish"


Outlook Express

Open Outlook Express or Outlook Express XP.

Under the Tools menu, select “Accounts…”.

Click on “Add”, and then select “Mail…


Type your name in the “Display name” text box (e.g. “John Smith” – this is the name recipients will see when they get your email) then click “Next”.


Type your full email address (e.g. john@otelco.net or john@hopper.net ), then click “Next”.


Select “POP3” from the drop-down menu.

Under Incoming mail (POP3, IMAP or HTTP) server, enter pop.otelco.net or pop.hopper.net ).

Under Outgoing mail (SMTP) server, enter smtp.otelco.net or smtp.hopper.net), then click the “Next” button.




Enter your Account Name (e.g. john@otelco.net or john@hopper.net) and Password, then click “Next”.


Click “Finish” to continue.


When you return to the accounts screen, make sure the (Default) mail account is
selected and then click the“Properties” button.


Select “Servers”, check “My server requires authentication”, then click on the “Advanced” tab.


In.sure that the Outgoing Mail (SMTP) is set to 587 and Incoming Mail (POP3) is
set to 110

If you wish to leave a copy of mail on the server then check the appropriate box.

Click "Apply" and "OK"


You will be returned to the "Internet Accounts" window,

You will need to delete your old mail account, do this by highlighting each account that does not
have the word (Default) beside it, then click "Remove" on the right side.

now click "close"


You are finished.

Netscape 7.2

Open Netscape 7.2

On the Edit tab, select “Mail and Newsgroup Account Settings…”

Click “Add Account” from the left bottom, then select “Email account” and click “Next”.

When this box pops up, click on “Email account”.



Fill in the textboxes for Your Name (e.g. John Smith – this is the name recipients will see when they
get your email) and Email Address (e.g. john@otelco.net or john@hopper.net ), then click “Next”.

 

 

Select the “POP” radio button, type in your Incoming Server name in the textbox
(e.g. pop.otelco.net or pop.hopper.net ), then click “Next”.

 

Enter your “Incoming User Name” (e.g. john@otelco.net or john@hopper.net), then click “Next”.

 

Enter your Account Name (Otelco.net or Hopper.net mail), then click “Next”.


Click “Finish” to save the account, but note that there is still some setting up to do.

 

Select “Outgoing Server” in the left menu. Under “Server Name”, enter your Outgoing
Server (SMTP) name (e.g. smtp.otelco.net or smtp.hopper.net) .

Check the checkbox beside “Use name and password”.

Click “OK” to save the settings.



Mail (Macintosh OS)

Click [Mail]

Select [Preferences]

Click [Accounts]

Click [+] to add account

Select the [Account Information] tab

Select POP from the pull-down of Account Type

Enter the [Description], [email address] and [Full Name] of the account accordingly

Enter pop.otelco.net or pop.hopper.net]

Enter your [User name] (e.g. john@otelco.net or john@hopper.net ) and the webmail password in [Password]

Click [Server Setting]

Enter smtp.otelco.net or smtp.hopper.net

Enter [User name] (e.g. john@otelco.net or john@hopper.net and the webmail password in [Password]

Click OK to finish.

 

 

 

 


Windows Mail (Vista)

  • Click Start and open Email (Windows Mail).
  • Click Tools then Accounts.
  • In the Internet Accounts box click the Add button.
  • Highlight Email and press Next.
  • In the Display Name box enter your real name and press Next.
  • Enter your @otelco.net or @hopper.net Address and press Next.
  • Make sure that Pop3 is selected for Incoming Mail Server type. Then enter pop.otelco.net in the incoming mail (POP3 or IMAP) server box. Enter smtp.otelco.net in the Outgoing mail-server (SMTP) name box. Check the box, Outgoing server requires authentication. Click Next to continue.
  • Enter your Otelco or Hopper username in the box titled “E-Mail Username” and your Otelco or Hopper password in the box titled “Password”. Click Next to continue.
  • Click Finish to exit the Wizard and return to the Internet Accounts page.
  • Click Properties.
  • Click the Advanced tab. Change the Outgoing server port from 25 to 587
  • Click OK then Close.