Spam and Virus Filtering.

i-Filter Usage FAQ

Q: How do I access i-Filter?

A: Once you've added i-Filter to your account by calling I-Land's Sales and Customer Service Department at (800) 526-8302, you'll access i-Filter and the i-Filter setup by logging into i-Mail, a web-based email program. The i-Mail button can be found at the top of I-Land's homepage. It will appear as a "yellow" tab with the word i-Mail, or you can access i-Mail directly at http://webmail.iland.net.

At the username and password entry screen, enter the username and password for your "iland.net" email account Do not add @iland.net. Click the "sign in" button. The buttons below will appear at the top of the i-Mail screen:

Q: How do I use i-filter after setting it up?

A: i-filter (powered by Postini) is designed to require little attention on the users part. There are some simple to use settings that may be adjusted by the end users if so desired. We have found through our testing that there is really little need to adjust much. In many cases the "default" settings will take care of the majority of the Spam an average user may get. However, since Spam can be driven by surfing habits and how many times your email address may appear out on the Internet, individual Spam levels can very.

Q: How do I modify my i-Filter settings?

A: To modify settings you must access the "settings" portion of your i-Filter service. To do this you will need to log in to your message center. First log into the i-mail interface,( webmail.iland.net ). Do this by following the instructions outlined above in the section titled "How Do I Access i-Filter". After logging into i-mail click the "Spam Box" button at the top of the screen. You will then be ask to log into your message center (powered by Postini) .Once you have logged into your message center click the "Settings" link on the right side. You will be presented with a list of options

• Manage Junk Mail Filtering - The overall junk mail filter adjustment is managed by either a "Slide" bar or drop down menu select. You may adjust the "Overall" junk mail setting by clicking the "Settings" link, then click the "Adjust Filters" link. Settings can be adjusted from "Lenient to "Aggressive". To adjust the overall junk mail filtering you may either use the slide bar or select a setting from the drop down menu box. Always click the save button found below the slide bar once you have made your adjustment. I-filter is set at "medium" by default. You may also adjust "individual filter" settings by clicking the "Show Individual Filters" link below the "overall" settings slide bar.You may click the "?" in the upper right hand corner of the list management box for examples.
  
• Manage the Approved Senders List - You may also "add" email addresses to the "Approved senders list. This list will contain senders who you "ALWAYS" want to receive mail from. Regardless of what the sensitivity of the i-filter settings are, mail from these senders will be sent to your "inbox". To add an address, simply type the address into the list separated by a " , " (without the quotes), then click the "Update Approved Senders" button.

• Manage Approved Domains List - It is also possible to add a whole domain to a "Approved domains" list. Lets say you wanted to receive mail from anyone in a specific domain. Simply add "domain.com", where "domain.com" is the domain from which you want to accept mail from. Just type the domainname.com into the "Approved Domain" box and click the "Update Approved Domains" button. (warning this does mean you will get mail from EVERYONE who sends mail to you using that domain name). You may click the "?" in the upper right hand corner of the list management box for examples.
   
• Manage Mail Lists - add "Approved" email lists to your "Approved Mailing lists" group by. You would add a new sender to your "Approved Mailing List" by typing the senders address in the box and click the "Update Approved Mailing List" button. You may click the "?" in the upper right hand corner of the list management box for examples.

Q: Why do I get a daily "Quarantine Summary" email?

A: I-Land Internet Services sends a daily email that contains a summary of any mail that i-Filter considered as "junk" filtered during the previous 24hrs. You will only get a "Quarantine" summary email if your i-Filter settings classified some mail as "junk" , a summary of these messages are sent at 4:00am each day. (Note: If no junk mail was identified, you will not get a summaryl) The summary also serves as a short-cut to your message center when working in your mail program, (i.e. Microsoft's Outlook Express, or Qualcomm's Eudora). You may simply click the link next to a piece of quarantined mail and log into your message center if you wish to approve delivery of that quarantined message.

Q: If I use i-Filter, do I have to use i-Mail as my primary email program?

A: No. other than performing any desired adjustments or reviewing your "Quarantined Mail List" within i-Filter, you don't need to always use i-Mail to receive your mail. You can continue to use your current email client (i.e. Microsoft's Outlook Express, or Qualcomm's Eudora). You'll be able to use our i-Mail web-based mail reader to check your Spam or (quarantined mail) if you like by clicking the "Spam Box Button". You will then be prompted to re-log into your i-Filter message center. You will need to put in your email address@iland.net and then the password that you have for that account. Once logged in you will be able to review the quarantine junk message list. You will also be able to adjust your filter settings by clicking the settings link in the upper right hand corner of the screen.

Q: Who do I contact with usage questions or to report a problem with i-Filter?

A: To report problems or obtain assistance with i-Filter, please call our Technical Support Department at (660)829-4638 during regular support hours, or email the support department at support@iland.net. You may also use the handy support form that is linked within the I-Filter message center.

Acceptable Use Policy Changes regarding i-Filter

i-Filter, like any email filter, will not always detect all Spam, and thus is not a "100% effective" filter. The junk email filtering feature of i-Filter is provided "as is". i-Filter may sometimes identify desired emails as "junk or quarantined emails". For this reason, i-Filter provides the option of reviewing those filtered emails in a "Spam or quarantined mail box " for final review before deletion. Mail left in this folder will be automatically deleted after 14 days. Automatically deleted mail from the quarantined folder cannot be retrieved. i-Filter users should "always" review the quarantined mail list notification that is sent to their inbox. Good email identified as Spam or quarantined mail will be permanently delete if not reviewed in a timely fashion. I-Land Internet Services is not responsible for any losses incurred as a result the use of i-Filter

No virus filter catches everything. i-Filter may help to safeguard your computer against many or most email-based viruses before they ever reach your computer. But don't use i-Filter as a replacement for a regularly updated anti-virus solution installed directly on your computer. The virus filtering feature of i-Filter is provided "as is". i-Filter is not guaranteed to catch all email viruses. In addition, viruses can also infect your computer via means other than email. I-Filter only provides a level of protection against email-borne viruses.