Spam and Virus Filtering.

I-Land Internet Services i-filter powered by Outblaze not only provides subscribers with spam and virus filtering but also a modern Ajax or classic HTML interface to access and view messages taged as Spam.

Listed below are some common questions asked about ifilter and the webmail interface. This FAQ only pertains to i-filter subscribers. If you would like to subscribe to i-filter please call our Sales and Customer service department at 1-800-526-8302 between the hours of 8:00am - 5:00pm Monday through Friday.

i-Filter Usage FAQ

Q: How do I access i-Filter?

A: Once you've added i-Filter to your account by calling I-Land's Sales and Customer Service Department at (800) 526-8302, you'll access i-Filter and the i-Filter settings by logging into i-Mail, our web-based email program. The i-Mail link can be found at the top of I-Land's homepage. It will appear as a "yellow" tab with the word i-Mail, or you can access i-Mail directly at http://webmail.iland.net.

At the username and password entry screen, enter the username and password for your "iland.net" email account you may add the @iland.net after your username, but it is not needed. Click the "sign in" button. You will be logged into your imail interface, depending on what your last visit was you will either be logged into the "moder ajax" or "classic HTML" version. To set filter features click the "options" lin at the top right side, then "click" the "Anti Spam Filter" category inside the options screen. Your i-filter will be enabled upon activations. You need only enter the Spam filter options screen if you want to add or remove addresses to your accept/reject domain lists.

Q: How do I use i-filter after setting it up?

A: i-filter (powered by Outblaze) is designed to require little attention on the users part. There are some simple to use settings that may be adjusted by the end users if so desired. We have found through our testing that there is really little need to adjust much. In many cases the "default" settings will take care of the majority of the Spam an average user may get. However, since Spam can be driven by surfing habits and how many times your email address may appear out on the Internet, individual Spam levels can very.

Q: How do I modify my i-Filter settings?

A: To modify settings you must access the "Anti-Spam" portion of the "options". To do this you will need to log in to your webmail box. First log into the i-mail interface,( webmail.iland.net ). Do this by following the instructions outlined above in the section titled "How Do I Access i-Filter". After logging into i-mail click the "Options" link at the top rightside of the screen. You will then click into the section titled "Anti-Spam Filter". You will be presented with a screen with the options below. See options definitions below screen example.

Options Definitions:

• Enable Junk Mail Filter - This is enabled on activation. Never turn off, otherwise you wiil begin receiving all the spam sent to your account.
  
• Receive messages from Safe Senders only - If you check this box then you will ONLY receive mail from those that are on the "Safe" sendor list ONLY.

• Safe Senders and Distribution Lists- Click this to build your safe sendors list. Enter address here that you want to always receive email from.
   
• Blocked Senders - Enter addresses here that you want blocked from ever sending you mail.

Q: What is my Junk Mail box?

A: The Junk Mail folder or Box is where all Spam message are collected for your review.
you may delete them one at a time or by highlighting a series of them, then click delete after reviewing.

Q: Can I report a email that came to my "inbox" as Spam?

A: Yes, first highlight the email you wish to report as Spam, then use the "More Actions" drop down menu, and select "Report as Spam" this actually teaches your ifilter to be more responsive to the level and type of Spam being sent to your inbox. Every user has different levels of Spam sent to their inbox, this sometimes is due to search habits, and how many places your email address appears out on the net, due to forms being filled out and Opted in list etc.

Acceptable Use Policy Changes regarding i-Filter

i-Filter, like any email filter, will not always detect all Spam, and thus is not a "100% effective" filter. The junk email filtering feature of i-Filter is provided "as is". i-Filter may sometimes identify desired emails as "junk emails". For this reason, i-Filter provides the option of reviewing those filtered emails in th "Junk Mail Box " for review before deletion. Mail left in this folder will be automatically deleted on a rolling 30 day schedule. in other words every 30 days any mail that is over 30 days old will be automatically deleted. Automatically deleted mail from the Spam Box cannot be retrieved. i-Filter users should "always" review the Spam Box daily for good email identified as Spam. I-Land Internet Services is not responsible for any losses incurred as a result the use of i-Filter

No virus filter catches everything. i-Filter may help to safeguard your computer against many or most email-based viruses before they ever reach your computer. But don't use i-Filter as a replacement for a regularly updated anti-virus solution installed directly on your computer. The virus filtering feature of i-Filter is provided "as is". i-Filter is not guaranteed to catch all email viruses. In addition, viruses can also infect your computer via means other than email. I-Filter only provides a level of protection against email-borne viruses sent to your address.