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Tech Tips |
Microsoft Fix-It
When people encounter a problem with their PC, they often go to the Web and do a search to see if others have had the problem.
If they are lucky, someone has found a fix and listed the steps on either a support document or within a user forum.
Now, they may have an even better option.
Over the past six weeks, Microsoft has quietly added a "Fix it" button to a few of the thousands of help documents on its Web site. When clicked, the computer then takes all the recommended steps automatically.
An example of the "Fix it" button that has started showing up in some Microsoft help documents, offering users a one-click solution.
"If we know what those 15 steps are why shouldn't we just script it," said Lori Brownell, Microsoft's general manager of product quality and online support.
The "Fix it" option is still fairly rare, showing up in around 100 different help documents. The effort is growing rapidly, though, up from just four such fixes when the program quietly began in December.
Where it can, Microsoft is also adding the "Fix it" option into the error reporting tool built into Windows. Initially, all users could do when a program crashed was send a report to Microsoft.
More recently, the system has started checking to see if there is any information on the issue. Next up, said Brownell, is offering the option to have the issue solved automatically.
(Credit: CNET News)
http://support.microsoft.com/fixit/ |
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